The Personal Studio

Menu

Terms of Service

Terms of Service

Last Updated: August 27, 2025

Welcome to The Personal Studio Limited (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website (the “Site”) and the purchase of products sold under our brand The Personal. By accessing or using our Site, you agree to these Terms.

1. About Us

The Personal Studio Limited is a UK-registered company operating ecommerce services under the brand The Personal.

2. Eligibility

To use our Site and make purchases, you must:

  • Be at least 18 years old or have parental/guardian consent if under 18.

  • Provide accurate and complete information when placing an order.

3. Orders & Contract

  • Your order is an offer to purchase products from us.

  • We will confirm acceptance of your order by sending you an order confirmation email, at which point a contract is formed.

  • We reserve the right to refuse or cancel any order if payment is not authorised, if stock is unavailable, or for any other valid reason.

4. Prices & Payment

  • All prices are listed in GBP (£) and include applicable VAT.

  • Payment is accepted via secure third-party providers (e.g., Stripe, PayPal).

  • We are not responsible for delays or issues caused by third-party payment processors.

5. Shipping & Delivery

  • We deliver within the UK and select international locations (details on checkout).

  • Delivery times are estimates only; delays may occur due to factors beyond our control.

  • Risk of loss passes to you upon delivery.

6. Returns & Refunds

  • You have a legal right to cancel your order within 14 days of receiving your goods (Consumer Contracts Regulations 2013).

  • Products must be returned unused, in original condition and packaging.

  • Refunds will be processed via the original payment method within 14 days of receiving your returned item.

  • Some items (e.g., personalised or hygiene-sensitive goods) may be non-returnable. See our Returns Policy for details.

7. Intellectual Property

  • All content on our Site (text, images, logos, designs) is owned by or licensed to The Personal Studio Limited.

  • You may not reproduce, copy, or distribute any content without our prior written permission.

8. Acceptable Use

You agree not to:

  • Use the Site for unlawful or fraudulent purposes.

  • Interfere with or disrupt the Site’s functionality.

  • Attempt to gain unauthorised access to our systems.

9. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from use of our Site or products.

  • Our liability is limited to the purchase price of the products you bought.

  • Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any rights you have under UK consumer law.

10. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy and Cookie Policy.

11. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with the “Last Updated” date.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

For questions about these Terms, please contact us:

The Personal Studio Limited
[Insert Registered Office Address]
Email: [Insert Support Email]
Phone: [Insert Contact Number]